Right of Withdrawal
You have the right to withdraw your own funds including when a bonus is active on your account.
Own Funds vs Bonus Funds
When you deposit and receive a bonus, both your deposit and bonus will be added to your account balance.
Any bets are first taken from your Own Funds and you will continue playing with your Own Funds up until the point that your total balance drops below the amount of the bonus. That is, as long as your total balance remains above the bonus amount, you are playing with your Own Funds. You will be entitled to request a withdrawal of any remaining deposited funds and any winnings.
However, if your balance drops below the bonus amount at any point, you will then start playing with your Bonus Funds. From this point on, any winnings will be contingent on completing the wagering conditions of the bonus and any other bet restrictions as per the bonus terms and conditions.
- You deposit £50 and receive a bonus of £75.
- Your total balance is £125.
- As long as you balance remains above £75, you will be playing with your Own Funds and will able to request a withdrawal of funds in your account excluding the £75 bonus.
- If, at any point, your balance drops below £75, you will then be playing with your Bonus Funds and you will then be subject to the remaining wagering requirements and other bonus restrictions. Once the wagering requirements are completed, you will then be able to withdraw any balance excluding the £75 bonus.
If you are unsure if you are currently playing with your Own Funds or with Bonus Funds, please contact our support team.
Withdrawal of Own Funds
Please contact our Support team to request a withdrawal of your Own Funds while you have an active bonus please contact our Support team.
We will then do the following:
- Confirm that your balance has not dropped below your bonus balance
- Remove any bonuses added to your account
- Submit the request on your behalf
- Continue our regular withdrawal processes
Note that it may take up to 24 hours to remove the bonus and submit the withdrawal request. Should you continue playing during this time and exhaust your Own Funds, thereby entering the Bonus Funds, then the wagering conditions and bonus restrictions will apply. We will not be liable for any losses you may have during this time.
Please note that withdrawals of Own Funds will be still be conducted according to our regular verification processes.